1. Scope of Services
Snufi Coding provides comprehensive software development, architectural consulting, and technical maintenance services. The specific scope of work is defined in individual "Technical Proposals" provided to clients after initial consultation. Services include but are not limited to:
- Custom software development and web applications
- Mobile application development (iOS & Android)
- Database architecture and optimization
- Cloud infrastructure setup and management
- API development and integration
- Performance optimization and security audits
2. Payment Terms
Unless otherwise agreed in writing, the following payment structure applies:
- 50% upfront deposit required to secure development resources
- 25% milestone payment upon completion of agreed development phases
- 25% final payment due before source code delivery
- Payment methods accepted: Bank Transfer, PayPal, Cryptocurrency
- Late payments incur 2% monthly interest
Final delivery of source code occurs only after remaining balance has been settled in full.
3. Intellectual Property Rights
Upon full payment, client receives comprehensive rights to the developed software:
- Non-exclusive, worldwide, perpetual rights to use, modify, and distribute the software
- Complete source code ownership with full documentation
- Commercial usage rights without additional licensing fees
Snufi Coding retains the right to reuse non-proprietary code snippets, architectural patterns, and utility functions developed during projects for future client work.
4. Liability & Warranty
We guarantee software functionality according to agreed specifications at time of deployment:
- 30-day bug-free warranty for all delivered features
- Performance guarantees as specified in technical proposal
- Security compliance with industry standards (OWASP Top 10)
Limitation of Liability: Snufi Coding is not liable for damages caused by:
- Third-party hosting providers or infrastructure failures
- API changes by external service providers
- Improper handling or modifications by client
- Force majeure events (natural disasters, wars, etc.)
5. Maintenance & Support
Post-deployment support structure:
- 30 days free support for bug fixes only (excluding new features)
- Extended maintenance contracts available as separate subscriptions
- Support tiers: Basic (48h response), Professional (12h), Enterprise (1h)
- Emergency support available 24/7 for enterprise clients
6. Confidentiality
Both parties agree to maintain strict confidentiality:
- All project-related data, business secrets, and technical documentation remain confidential
- Non-disclosure extends 5 years beyond project completion
- We are happy to sign separate NDAs upon request
- Client data is stored securely with encryption at rest and in transit
7. Termination & Refunds
Project termination policies:
- Client termination: Deposit is non-refundable after work commencement
- Snufi Coding termination: Full refund of any payments for undelivered work
- Force majeure: Either party may terminate without liability for uncontrollable events
- 30-day notice required for maintenance contract cancellations
8. Dispute Resolution
In case of disagreements:
- Good faith negotiation for 30 days initially
- Mediation through neutral third-party service
- Legal jurisdiction: German courts apply to all disputes
- Governing law: Federal Republic of Germany laws